Effective Date: (19-01-2026)

At Shoovu, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which returns, exchanges, and refunds are accepted for purchases made through shoovu.com.

1. Eligibility for Returns

You may request a return or exchange if:

  • The product is unused, unworn, and in its original condition
  • The product is returned with original packaging, tags, and box
  • The request is made within 7 days of delivery

Items showing signs of wear, damage, or alteration are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or worn footwear
  • Products damaged due to improper use or handling
  • Items purchased during clearance or sale (unless defective)

3. Exchange Policy

  • Size or color exchanges are allowed (subject to availability).
  • Customers must request an exchange within the return period.
  • Shipping charges for exchanges may apply unless the item is defective or incorrect.

4. Refund Policy

  • Refunds are processed only after we receive and inspect the returned item.
  • Approved refunds will be issued to the original payment method or as store credit, depending on the payment type.
  • Shipping charges are non-refundable unless the return is due to our error.

Refund processing may take 5–10 business days after approval.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or refund at no additional cost.

6. How to Request a Return

To initiate a return or exchange:

  1. Contact us at 03077400246
  2. Provide your order number and reason for return
  3. Follow the return instructions provided by our support team

Unauthorized returns may not be accepted.

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable courier service. Shoovu is not responsible for lost return shipments.

8. Cash on Delivery (COD) Orders

For COD orders, refunds will be issued as store credit or via bank transfer, as applicable.

9. Policy Updates

Shoovu reserves the right to modify this Refund & Returns Policy at any time. Changes will be effective once posted on this page.

10. Contact Us

If you have any questions about returns or refunds, please contact us.